An unexpected discovery: One library's experience with discovery service evaluation

Abstract

A growing number of libraries have enthusiastically embraced web-scale discovery services, which advertise one-stop searching for libraries’ print and digital collections. The appeal of a single search box providing access to a unified index of library resources has been a key selling point for discovery system vendors. Learn how Auburn University Libraries investigated acquisition of a web-scale discovery service, questioned these fashionable notions, and concluded that key make-overs are needed for effective user engagement.